# How to get help?

In this help document, you will learn how to get help and also how to submit a support ticket.

Knowledge base UChat have very good documented help documents, you can find most of your answers here: <https://docs.uchat.com.au/>

More and more content is added daily.

### **YouTube Channel**

UChat always publishes new videos about training, tutorials, feature releases, tricks & tips.

You can subscribe to our youtube channel, and always stay up to date. <https://www.youtube.com/channel/UCYMSjTJEWWQxiSapyLaMqRQ>

We also set up the playlist you can get started right away.

* [Basic Course Playlist](https://www.youtube.com/watch?v=BHI_wcNtfdc\&list=PLYV-IhQ_GwTPDYMWeZkDEqMyAF6qJfZ3B)
* [Intermediate Course Playlist](https://www.youtube.com/watch?v=vvoQ3MMhRV0\&list=PLYV-IhQ_GwTOiKpCtYCbgMS2s3UvaBAgp)
* [Advanced Course Playlist](https://www.youtube.com/watch?v=GzfU_QSpDPc\&list=PLYV-IhQ_GwTNYoJldjNizVFP_otOeU7gv)

### **UChat Academy**

UChat is also offering UChat academy, where you can learn about different feature**s** & functions of UChat in a more structured way. *(*[*more details here*](https://blog.uchat.com.au/academy/)*)*

### Docs/Help Center

UChat offers Docs and Help portals to consult and seek guidance.

* [Docs](https://help.uchat.com.au/www.docs.uchat.com.au)
* [Help](https://help.uchat.com.au/www.help.uchat.com.au)

### **UChat Facebook Group**

UChat has a booming & active Facebook Group. You can always ask questions about anything you want in our Facebook Group.

We encourage our group members to ask questions in our Facebook group directly if it's not a bug-related question.

If you haven't already, you can join our Facebook group by [*clicking here*](https://www.facebook.com/groups/uchat.com.au/).

### **Submit a support ticket**

Last but not least, you can submit a support ticket right in your dashboard.

We encourage you to submit the support ticket regarding the bugs you experience & account issues.

For the bug-related issues, we need detailed (and step by step) instructions or videos to understand the structure of the flow and the root cause of the issue to be able to provide a quick resolution.

To be able to provide effective and timely resolution, it is important that all Support emails include the following information;

* Detailed description
* Video (preferred) / Screenshots of the concern
* Consent to confirm If you allow UChat Support to access your Workspace to investigate the issue and to conduct tests on your behalf.

In the UChat dashboard, you can find the email link at the top right corner. Please follow the instruction below

{% embed url="<https://p24.p4.n0.cdn.getcloudapp.com/items/nOu5Ooq7/5ff1c0a8-77e5-4eaf-9444-3f0dbe546f40.gif?v=73f2215bfc76115a24373ce8c067bcd9>" %}
*How to find UChat Support email*
{% endembed %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.uchat.com.au/how-to-get-help.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.