# Why inbound webhook not sending flow? Why SMS/Voice bot not working?

If your SMS or Voice inbound webhook creates a user but does not send the flow to the user.

One possible reason is that this phone number has been connected to another workspace.

When you disconnect your Twilio account in a workspace, also remember to disconnect the phone number. Otherwise, even the number can be successfully connected to a new workspace, the bot won't work.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.uchat.com.au/why-inbound-webhook-not-sending-flow-why-sms-voice-bot-not-working.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.