# Why my customer feedback request is not showing?

To send a customer feedback request, please make sure that:

* The user has interacted with you (your bot) within the last 24 hours *(once feedback request is received they can provide the feedback within up to 7 days)*

![](https://2.donedone.com/files/by-embedded-asset-guid/342996/790a4663-8443-4fa9-84cf-9df4673c2be4/embedded-asset.png)

* Do you have the correct privacy policy URL?\
  You need a privacy policy URL of your own business, not one from UChat. Also, make sure it starts with "https\://". See screenshots below,

![](https://2.donedone.com/files/by-embedded-asset-guid/342997/3838fb50-9bee-49c7-b6d9-db9b6f359ce8/embedded-asset.png)

* For more details please check this Facebook Document: <[click here](https://developers.facebook.com/docs/messenger-platform/send-messages/templates/customer-feedback-template/)>