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  • How to get help?
  • Error log in Instagram channel
  • Add Facebook Chat widget to the website
  • Why my customer feedback request is not showing?
  • How to turn off the Guest user option on Facebook.
  • Whatsapp integration with 360dialog
  • Cannot add my number to Voice/SMS channel
  • How to add URL button in WhatsApp Channel
  • Why Telegram User Menu is not showing
  • User-uploaded media
  • Set Variable Value is Not Working
  • Workspace Timezone Setting
  • 360Dialog Pricing - new number VS number porting
  • Why inbound webhook not sending flow? Why SMS/Voice bot not working?
  • Why time value is incorrectly saved?
  • FAQ: 2018062 (#100) The URL provided is not whitelisted for messenger extensions
  • FAQ: Why Facebook bot (chat widget) didn't respond?
  • FAQ: Why voice bot didn't call users
  • FAQ: What will happen when I exceed the bot user limit on the workspace?
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Why my customer feedback request is not showing?

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Last updated 3 years ago

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To send a customer feedback request, please make sure that:

  • The user has interacted with you (your bot) within the last 24 hours (once feedback request is received they can provide the feedback within up to 7 days)

  • Do you have the correct privacy policy URL? You need a privacy policy URL of your own business, not one from UChat. Also, make sure it starts with "https://". See screenshots below,

For more details please check this Facebook Document: <>

click here