> For the complete documentation index, see [llms.txt](https://help.uchat.com.au/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.uchat.com.au/why-my-customer-feedback-request-is-not-showing.md).

# Why my customer feedback request is not showing?

To send a customer feedback request, please make sure that:

* The user has interacted with you (your bot) within the last 24 hours *(once feedback request is received they can provide the feedback within up to 7 days)*

![](https://2.donedone.com/files/by-embedded-asset-guid/342996/790a4663-8443-4fa9-84cf-9df4673c2be4/embedded-asset.png)

* Do you have the correct privacy policy URL?\
  You need a privacy policy URL of your own business, not one from UChat. Also, make sure it starts with "https\://". See screenshots below,

![](https://2.donedone.com/files/by-embedded-asset-guid/342997/3838fb50-9bee-49c7-b6d9-db9b6f359ce8/embedded-asset.png)

* For more details please check this Facebook Document: <[click here](https://developers.facebook.com/docs/messenger-platform/send-messages/templates/customer-feedback-template/)>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.uchat.com.au/why-my-customer-feedback-request-is-not-showing.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.