> For the complete documentation index, see [llms.txt](https://help.uchat.com.au/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.uchat.com.au/faq-why-voice-bot-didnt-call-users.md).

# FAQ: Why voice bot didn't call users

If you are using an inbound webhook to generate a voice bot user and call the user, the user is successfully created but the phone call didn't fire, please check your geo settings in your Twilio account. Sometimes you will need to unlock the geo restriction to call a certain number.